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Thread: '04 Shocks replaced under Max Care Extended Warranty

  1. #1
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    Icon922 '04 Shocks replaced under Max Care Extended Warranty

    Just wanted to share my latest experience regarding extended warranty and replacement shocks:

    Our '04 Overland has 48k miles on it now. We noticed during an oil change that the rear shocks were leaking. Looking closer, one of the fronts was too. When we bought the Jeep we splurged for the Chrysler Max Care extended warranty. Surprisingly they listed shocks as a covered item. Good news - right? Not. The dealer replaced the shocks but instead of using the OEM Mopar shocks, they installed the Mopar Value Line shocks. They claim the V-line shocks meet the OEM specs and have been instructed to install them for warranty claims. They are not even close to the same damping performance. They are so soft and mushy that the vehicle now leans, bounces, and dips so badly I can't stand to drive it!
    After fighting with the dealer and Chrysler warranty, I've given up. I'm buying Bilstein's and putting them on the this weekend! I should not have even tried the dealer...

    Here's the parts to avoid:

    SG23339
    SG23338

    The Value Line parts might be ok for water pumps or alternators, but are clearly not correct for the Limited/Overland.

  2. #2
    Registered SilverLimited's Avatar
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    At the least they should have offered you the option of paying the difference between the value line shock and the correct oem part number.

    I'd make a call to the Chrysler warranty 800 and register a complaint.


    05 WK Limited 5.7L
    01 WJ Limited 4.7L
    98 Corvette C5 Coupe
    00 WJ Laredo 4.0L - gone
    00 XJ Cherokee Classic 4.0L - gone

  3. #3
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    Quote Originally Posted by SilverLimited View Post
    At the least they should have offered you the option of paying the difference between the value line shock and the correct oem part number.

    I'd make a call to the Chrysler warranty 800 and register a complaint.
    x2, open a case with a case manager.

    Go back as well as say they're defective they're not doing anything. Another warranty claim.

    2002 Grand Cherokee Laredo WJ 4x4 283,000km Jan. 2014
    I6 4.0, Transmission Cooler
    Class III In-Bumper hitch
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    Nokian WR SUV All Weather Plus 245P70R/16 - retired due to wear
    Yokohama Geolandar I/T 245P75R/16 on it now. Winter 2014

    2009 Jeep Compass 4x4 North Edition, 2.4L, CVT
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  4. #4

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    Those valueline shocks are freaken horrible. You should put up a huge stink.
    2005 WK Hemi Limited

    Previous Jeeps

    1999 XJ Sport.

    1997 ZJ Laredo

    2001 WJ Laredo

  5. #5
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    Thanks for the responses! I have a case manager now. We'll see what happens.

  6. #6
    Victim of Circumstance HighDesertZJ's Avatar
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    should be called the Min Care Pretended Warranty

  7. #7
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    Quote Originally Posted by 2004Overland View Post
    Thanks for the responses! I have a case manager now. We'll see what happens.
    Tell him you can't control the vehicle on the road with them and it isn't safe to drive. If he doesn't start coming around then inform him that he'll have to report this to the safety .... whatever you have.

    2002 Grand Cherokee Laredo WJ 4x4 283,000km Jan. 2014
    I6 4.0, Transmission Cooler
    Class III In-Bumper hitch
    Westin Safari Light Bar w/big amber driving lights
    Nokian WR SUV All Weather Plus 245P70R/16 - retired due to wear
    Yokohama Geolandar I/T 245P75R/16 on it now. Winter 2014

    2009 Jeep Compass 4x4 North Edition, 2.4L, CVT
    101,000km
    Many problems with the Compass - DON'T BUY CHRYSLER JUNK

    Nokian WRG2 tires (poor wear, cup easy and real noisy now)
    Markham, ON
    Canada

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